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Unikrew Solutions (Private) Limited is currently seeking dynamic support engineers, specialized in digital banking software deployments.
This pivotal role encompasses providing comprehensive software application support, adeptly resolving both functional and technical queries, and ensuring seamless escalation of issues to Unikrew’s Level 2 and Level 3 support teams situated at their back office.
Job Responsibilities for Support Engineer Role:
As a support engineer, your key responsibilities will include:
- Offering meticulous software application support, efficiently addressing functional and technical queries from users.
- Proficiently troubleshooting and resolving Level-1 issues by meticulously understanding the problem, scrutinizing logs, closely observing software behavior, and eliciting pertinent information from end-users.
- Escalating complex or code-level issues to our esteemed Level-2 and Level-3 teams for comprehensive resolution.
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Qualification and Other Requirements for Software Support Engineer:
To thrive in this role, you must possess the following qualifications and attributes:
- A bachelor’s degree in computer science, information technology (IT), or engineering.
- Proficient problem-solving skills and adept time management abilities.
- A congenial personality with exceptional communication skills to interact effectively with diverse stakeholders.
- While experience with .NET frameworks, SQL, MongoDB, and Rest API is advantageous, it is not mandatory.
To Apply:
If you’re passionate about leveraging your expertise to revolutionize digital banking software deployments at Unikrew, then don’t miss out on this remarkable opportunity to embark on a fulfilling career journey.